Terms of Service

Last updated: 1 Jan 2025

Purchase and Checkout Agreement (applies to all buyers)

All purchases (including one‑time products, courses, memberships, subscriptions, workshops, coaching, and event fees) made through our websites, subdomains, or payment links are governed by these Terms in addition to any product‑specific terms shown at checkout.

Your submission of an order and successful payment constitute your acceptance of these Terms for that transaction and all related access and use.

If there is a conflict between these Terms and any brief checkout summary, these Terms control unless we expressly state otherwise in writing.

1) Acceptance of Terms

These Terms of Service (Terms) govern access to and use of all websites, subdomains, platforms, and services operated by Maverick Consulting Group Limited, trading as “LLFA 念念花藝學院” (Company, we, us), including without limitation www.llfa.net and related subdomains and portals (Services).

By creating an account, making a purchase, accessing, or using the Services, you (Customer, you) agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2) Eligibility and Accounts

You confirm you are of legal age to contract in your jurisdiction and have the authority to bind yourself or the entity you represent.

Accounts are personal and non-transferable. You must keep credentials confidential and are responsible for all activity under your account.

We may refuse, suspend, or terminate accounts at our discretion to protect the Services, our users, or our rights.

3) Scope of Services

We provide digital learning content, online/offline courses, coaching, workshops, events, and related materials and communities focused on floral arts and handcrafts.

Delivery may occur via online platforms, downloadable materials, emails, messaging, or in-person sessions as described at time of purchase.

4) Pricing, Orders, and Payment

You authorize us and our payment providers to charge your selected payment method for all amounts disclosed at checkout, including taxes and applicable fees.

We may use fraud-prevention checks (e.g., AVS/CVV/3DS, identity verification) and may cancel or refuse orders suspected of fraud, abuse, or noncompliance.

Access to the Services is strictly contingent upon successful, cleared payment.

5) No Refunds; No Trial

Unless we expressly state otherwise in writing for a specific product, all sales are final. We do not offer refunds, returns, credits, or free trials for digital products, course access, memberships, subscriptions, coaching, workshops, or event fees.

By purchasing, you acknowledge the nature of the product and agree that your access or download constitutes delivery and fulfillment.

6) Access Suspension for Nonpayment and Chargebacks

If a payment is declined, reversed, disputed, charged back, or otherwise fails at any time, we may immediately suspend or revoke your access to any and all Services and content, without refund.

We may contest invalid disputes and provide evidence (including usage logs, IP/device data, communications, and agreements) to payment processors and banks. Access may remain suspended until the outstanding balance is fully resolved.

7) Subscriptions and Renewals (if applicable)

If we offer subscriptions or memberships, renewals will be billed at the disclosed interval until you cancel through the provided method. Cancellation stops future renewals but does not entitle you to a refund of prior charges.

We may change subscription pricing or features with notice, and your continued use after changes constitutes acceptance.

8) Delivery and Usage Records

Digital delivery is complete when we enable platform access, send login credentials, or make content available for download/streaming; for offline sessions, delivery is complete upon providing the session.

To secure accounts, verify delivery, improve Services, and prevent fraud, you consent to our logging of access times, IP addresses, device information, progress, attendance, and similar usage metrics, and to our using such records in billing and dispute processes.

9) Customer Conduct and Restrictions
You agree not to:

Share, resell, sublicense, or transfer your account or access;

Copy, record, distribute, or make derivative works of course materials except as expressly permitted;

Circumvent access controls or engage in scraping or bulk downloading;

Misuse refund/chargeback processes or engage in deceptive or fraudulent conduct.

10) Intellectual Property

All content, materials, trademarks, and software are owned by the Company or its licensors and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license for your personal, non-commercial use while your account is in good standing.

No implied licenses are granted. All rights not expressly granted are reserved.

11) Event, Workshop, and Coaching Policies (if offered)

Schedule changes, attendance, and rescheduling are subject to the specific product page or enrollment terms. Unless stated otherwise in writing, fees are nonrefundable and missed sessions are forfeited.

12) Changes to Services

We may modify, suspend, or discontinue any part of the Services at any time to maintain quality, comply with law, or for business reasons. Where required, we will provide notice. We are not liable for such changes, and no refunds are due unless required by applicable law.

13) Disclaimers

Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and noninfringement.

Educational outcomes vary. We do not guarantee specific results, certifications, employment, or earnings.

14) Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or loss of profits, revenue, data, or goodwill, arising from or related to the Services.

Our total aggregate liability for all claims in any 12-month period will not exceed the amounts you paid to us for the specific Service giving rise to the claim during that period.

15) Indemnification

You agree to indemnify and hold harmless the Company and its personnel from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, violation of law, or infringement of third-party rights.

16) Chargebacks and Dispute Resolution

You agree to first contact us at [email protected] or phone +852 5185 9015 to attempt to resolve any billing issue in good faith before initiating a bank dispute.

For any chargeback you initiate on Services delivered or accessed, we may submit evidence to the bank and seek recovery of amounts owed. Access may be suspended immediately and remain suspended until resolution.

Nothing in this section limits rights that cannot be waived under applicable law.

17) Governing Law; Venue; Arbitration

These Terms are governed by the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to conflict-of-law rules.

Any dispute, controversy, or claim arising out of or in connection with these Terms or the Services shall first be addressed through good-faith negotiations. If not resolved within 30 days, it shall be referred to and finally resolved by confidential binding arbitration in Hong Kong under the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong. The language shall be English or Chinese. The award shall be final and binding. Proceedings shall be on an individual basis; class or representative actions are not permitted.

We may seek injunctive or equitable relief in court for unauthorized use or misuse of our intellectual property or confidential information.

18) Compliance; International Users

We operate primarily in Hong Kong and may make the Services available internationally. You are responsible for complying with the laws of your location. If a mandatory local law grants you non-waivable rights, those rights will apply.

19) Privacy

Our collection and use of personal data are described in our Privacy Policy (available on our websites). By using the Services, you consent to such processing, including sharing relevant data with payment processors, fraud-prevention providers, and banks for transaction processing and dispute handling.

20) Communications and Electronic Records

You consent to receive transactional communications electronically (e.g., emails, in-platform messages, WhatsApp). Electronic signatures, agreements, and records are equivalent to written ones.

21) Suspension and Termination

We may suspend or terminate your access, with or without notice, for violations of these Terms, suspected fraud, nonpayment, chargebacks, legal requirements, or to protect the Services. On termination, your license to use content ends, and we may retain records as permitted or required by law.

22) Severability; Assignment; Entire Agreement

If any provision is found unenforceable, the remainder remains in effect.

You may not assign or transfer these Terms or your rights without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

These Terms, together with any product-specific terms or policies referenced, constitute the entire agreement between you and us and supersede prior understandings.

23)Contact

Brand name: LLFA 念念花藝學院

Legal entity: Maverick Consulting Group Limited

Email: [email protected]

Phone/WhatsApp: +852 5185 9015

Websites: www.llfa.net and related subdomains